Delivery Terms
1. Delivery Methods
We offer the following delivery options for all orders placed through the Hoogaful online store:
a) BoxNow Lockers (Across Cyprus)
We provide delivery to BoxNow Lockers located throughout Cyprus. This service allows you to pick up your order from a nearby locker at your convenience. After your order has been shipped, you will receive a notification with a unique pickup code and the location of the locker where your package is available for collection. Please note that BoxNow Lockers is available for deliveries to most areas across Cyprus, and delivery timeframes may vary based on the location of the locker.
b) Free Collection from Store
Alternatively, you may opt for free collection directly from our physical store. If you choose this option, you will be notified once your order is ready for collection. Please bring your order confirmation (either printed or digital) along with an ID when collecting your items.
2. Shipping Costs
- BoxNow Lockers Delivery: The cost of delivery to BoxNow Lockers will be calculated and displayed during checkout.
- Free Store Collection: There are no additional shipping charges for orders selected for in-store collection.
3. Delivery Timeframes
- BoxNow Lockers: Orders placed with BoxNow Lockers will typically be delivered within 2 business days, depending on the location of the locker and courier availability. Please allow additional time during peak seasons or public holidays.
- Free Store Collection: Once your order is ready, you will be notified by email. Orders are typically ready for collection within 2 business days, depending on stock availability.
4. Delivery Address and Information
For BoxNow Locker deliveries, please ensure that the delivery address you provide is valid and corresponds to the available lockers in your area. You will be notified via email and SMS with the locker location and the unique pickup code once your order is shipped.
For store collection, please ensure that your contact details are up-to-date so we can inform you when your order is ready for collection.
5. Unsuccessful Deliveries or Collection Attempts
- If a delivery to a BoxNow Locker is unsuccessful (due to incorrect address, locker unavailability, or other reasons), we may contact you to arrange an alternative delivery. Please ensure that the provided locker location is accessible and available for delivery.
- If you opt for store collection and fail to collect the items within 2 days of the notification, we may cancel the order or charge a restocking fee.
6. Shipping Restrictions
We currently ship to BoxNow Lockers across Cyprus and offer free collection from our physical store. We do not offer international shipping or deliveries outside of Cyprus at this time.
7. Damaged or Missing Items
If your order arrives damaged or if you encounter any issues with your delivery (whether to BoxNow Lockers or for store collection), please contact our customer service team immediately at ptoumazou@hotmail.com or 96352925. We will work to resolve the issue promptly.
By placing an order with Hoogaful, you acknowledge and agree to these Delivery Terms.